Customer Education
How to See a Positive ROI from Customer Education
Customer education has gained significant momentum over the past few years. What was once a task delegated to account managers or customer service representatives is now a formal…
Customer Education
11 Benefits of Customer Training That Drive Business Growth
A recent Salesforce report reveals that “80% of customers say the experience a company provides is as important as its products and services.” Consistency, efficiency, and a human…
Customer Education
How Can You Improve Customer Education? 5 Common Mistakes & How to Avoid Them
Implementing a customer education program is challenging. And as we’ll discuss, these challenges might appear before the implementation phase. Or, despite your best efforts, things might not go…
Customer Education
6 Successful Customer Training Examples That Will Inspire You
The effort to meet customer needs never stops. A positive customer experience spans from the moment a customer first hears about your brand to the end of the…
Customer Education
10 Warning Signs You Need a Customer Education Program ASAP
Most businesses offer some level of employee training, whether it’s formal and well-structured or on-the-job training that happens spontaneously. But did you know that, in many cases, you…
Customer Education
Customer Training Best Practices: 7 Practical Tips for Optimal Results
Customer training benefits not only your customers but also your business..Empowering customers to fully utilize your product significantly boosts their loyalty to your brand, positively impacting your business.…
Customer Education
What Is Customer Training? Definition, Benefits, And A Quick How-To Guide
Customer training is a hot topic among businesses, especially those offering SaaS or complex products. Also referred to as customer education, this type of training focuses on customers…
Customer Education
7 Customer Onboarding Challenges and How an LMS Can Beat Them
The customer journey doesn’t stop when a sale is closed. On the contrary, the after-purchase stage is decisive in engaging customers and turning them into brand advocates. Once…
Customer Education
Product Knowledge Training 101: How to Deploy an Effective Program
Product knowledge training is a training program that explains a product or service in detail, along with all its benefits and use cases. The scope of product knowledge…
Customer Education
Customer Enablement: Why It Matters & Best Practices for Successful Implementation
Did you know even the most loved brands can be forgotten after just one bad experience? Well, you might not be surprised to hear that even loyal customers…
Customer Education
How to Track Employee Training & Measure ROI
You don’t run your business on rough estimations and hinges, so why should you do so with employee training? Besides, employee learning and development is a business investment…